Delivery & Returns Policy


Depending on the weight of the package, we offer shipping costs from $2.95 to $6.95 worldwide.

We ship within 3 working days. After the order is shipped, you will receive a tracking number and an update about your shipment journey.

Since some of our products have recently become popular on Facebook, our inventory sales are fast and we ship directly from overseas warehouses.

It usually takes 7 to 14 business days to deliver.

Please note that we will email you the latest shipment updates and send you the tracking code.

return

To return the product, you should mail the product to: RM. 516, 5 FL., BLK. C, ZHANTAO TECH. BLDG., #1079 MINZHI AVE., LONGHUA DIST., SHENZHEN, GUANGDONG PROV., CHINA

You will be responsible for paying the shipping cost of the returned item. Shipping costs are not refundable. If you receive a refund, the refund shipping fee will be deducted from the refund.

Depending on where you live, the time you exchange products may vary.

If your shipping cost exceeds $75, you should consider using a traceable shipping service or purchasing transportation insurance. We do not guarantee that you will receive returned items.
Our policy is valid for 90 days. If your purchase is more than 90 days, unfortunately, we are unable to provide you with a refund or exchange service.

To be eligible for a return, your item must be unused and the conditions are the same as those you received. It must also be the original packaging.

There are several items that are free of returns. Perishable items such as food, flowers, newspapers or magazines are not refundable.

To complete the return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In some cases, for any item that does not conform to the original state, only partial refunds (if applicable) are allowed for obvious use of logos, CDs, DVDs, VHS tapes, software, video games, tapes or open vinyl records. . Due to our mistakes or on delivery
 
 We will send you an email informing you that we have received your returned item after receiving a refund (if applicable) and checking your return for any damage caused by lost items returned within 90 days. We will also notify you to approve or reject the refund. If you are approved, we will process your refund and the credit card will automatically be applied to your credit card or original payment method within a certain number of days.
 
Overdue or lost refund (if applicable) If you have not received a refund, please re-check your bank account first. Then contact your credit card company and the refund may take some time to be officially released. Next contact your bank. There will usually be some processing time before the refund is released. If you have completed all of these operations and have not received a refund, please contact us at support@aprilbiz.zendesk.com.
 
 
 Special offers (if applicable) only refund regular-priced items, unfortunately, promotional items are not refundable.

Exchange (if applicable) We only replace defective or damaged items. If you need to replace the same item, please send an email to support@kiecie.com and send your item to: RM. 516, 5 FL., BLK. C, ZHANTAO TECH. BLDG., #1079 MINZHI AVE., LONGHUA DIST., SHENZHEN, GUANGDONG PROV., CHINA
 
Gifts If the item is marked as a gift directly at the time of purchase, you will receive a gift voucher for the return value. After receiving the returned item, the gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver sends the order to you and sends it to you, we will refund the gift giver and notify you of the return.